Refund & Return Policy

Effective Date: 12 July 2025

At SNISS Official, your satisfaction is our top priority. Please read our refund and return policy for a smooth and transparent experience.

1. Returns & Replacements

• You can request a return or replacement within 7 days of delivery if the product is damaged, defective, or not as described.
• To be eligible, the item must be unused, in original packaging, and with all tags intact.
• Some items (like personal care, hygiene, or custom products) may not be eligible for return. Please check the product page for details.

2. How to Request a Return

• Login to your account and go to "My Orders".
• Select the order and click on "Request Return" or contact our support team with your order details.
• Our team will verify your request and arrange a pickup if eligible.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• For COD orders, refund will be made to your bank account or wallet after confirmation.

4. Late or Missing Refunds

• If you haven’t received a refund yet, please check your bank account or contact your payment provider.
• If you still have not received your refund, please contact us at the details below.

5. Cancellations

• You can cancel your order before it is shipped for a full refund.
• Once shipped, cancellation is not possible, but you can request a return after delivery.

6. Damaged or Wrong Products

• If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos/videos as proof.
• We will arrange a replacement or full refund as per your preference.

7. Contact Us